{"id":5763,"date":"2026-02-03T08:38:14","date_gmt":"2026-02-03T07:38:14","guid":{"rendered":"https:\/\/neoviaq.com\/peppol-conditions-generales\/"},"modified":"2026-02-03T08:38:14","modified_gmt":"2026-02-03T07:38:14","slug":"peppol-conditions-generales","status":"publish","type":"post","link":"https:\/\/neoviaq.com\/en\/peppol-conditions-generales\/","title":{"rendered":"Belgique – Peppol et vos conditions g\u00e9n\u00e9rales : comment les rendre opposables \u00e0 vos clients"},"content":{"rendered":"

Depuis le 1er janvier 2026, il est possible d\u2019envoyer des factures via Peppol. Cela soul\u00e8ve une question importante : comment faire en sorte que vos conditions g\u00e9n\u00e9rales (CG) soient opposables \u00e0 vos clients ? Faut-il proc\u00e9der diff\u00e9remment qu\u2019auparavant ?<\/p>\n

 <\/p>\n

L\u2019importance des conditions g\u00e9n\u00e9rales<\/strong><\/span><\/h3>\n

Les conditions g\u00e9n\u00e9rales formalisent vos droits et obligations, par exemple en mati\u00e8re de d\u00e9lais de paiement, d\u2019int\u00e9r\u00eats de retard etc.. Pour qu\u2019elles soient applicables en cas de litige, il est essentiel que votre client les accepte.<\/p>\n

    \n
  • B2B : Un client professionnel accepte vos conditions g\u00e9n\u00e9rales s\u2019il les a re\u00e7ues avant la conclusion du contrat et les reconna\u00eet tacitement, par exemple en ex\u00e9cutant le contrat ou en ne contestant pas leur applicabilit\u00e9.<\/li>\n
  • B2C : Pour les clients particuliers, les conditions g\u00e9n\u00e9rales doivent \u00eatre accept\u00e9es explicitement pour \u00eatre opposables.<\/li>\n<\/ul>\n

     <\/p>\n

    Qu\u2019est-ce qui change avec Peppol ?<\/strong><\/span><\/h3>\n

    La possibilit\u00e9 d\u2019ajouter vos conditions g\u00e9n\u00e9rales \u00e0 une facture d\u00e9pend du logiciel utilis\u00e9. Certains programmes permettent d\u2019ajouter un fichier PDF avec vos CG, d\u2019autres non.<\/p>\n

    Important<\/strong> : L\u2019acceptation des conditions g\u00e9n\u00e9rales reste d\u00e9terminante. M\u00eame avec Peppol, vous devez pouvoir prouver que le client a pris connaissance des conditions et les a accept\u00e9es en cas de litige.<\/p>\n

     <\/p>\n

    Conseils pratiques<\/strong><\/span><\/h3>\n
      \n
    • Envoyer les CG avec l\u2019offre ou le contrat : <\/strong>Id\u00e9alement, transmettez vos conditions g\u00e9n\u00e9rales d\u00e8s l\u2019envoi de l\u2019offre ou du contrat et faites confirmer au client, lors de la conclusion, qu\u2019il les accepte.<\/li>\n
    • Envoyer les CG avec la facture via Peppol : <\/strong>Pour les clients B2B, si les CG sont envoy\u00e9es pour la premi\u00e8re fois avec la facture, vous pouvez en cas de litige argumenter que le client n\u2019a pas contest\u00e9 leur applicabilit\u00e9. Pour les clients B2C, cet argument est beaucoup moins recevable.<\/li>\n
    • Mise en \u0153uvre technique : <\/strong>Si votre logiciel permet l\u2019ajout d\u2019un PDF, joignez les CG directement \u00e0 la facture Peppol.
      \nSi le logiciel ne le permet pas, envoyez les CG par e-mail s\u00e9par\u00e9 en faisant r\u00e9f\u00e9rence \u00e0 la facture, par exemple :
      \n\u00ab Nous nous r\u00e9f\u00e9rons \u00e0 notre facture n\u00b0 \u2026 du \u2026 que nous vous avons envoy\u00e9e aujourd\u2019hui via Peppol. Nos conditions g\u00e9n\u00e9rales, que vous trouverez en pi\u00e8ce jointe, s\u2019y appliquent. \u00bb<\/em><\/li>\n<\/ul>\n

      Attention<\/strong> : un simple lien vers votre site web figurant sur la facture ne suffit pas.<\/p>\n

       <\/p>\n

      Conclusion<\/strong><\/span><\/h3>\n

      M\u00eame en 2026 :<\/p>\n

        \n
      • Les clients doivent id\u00e9alement recevoir les CG avec l\u2019offre ou le contrat.<\/li>\n
      • L\u2019acceptation des CG doit pouvoir \u00eatre prouv\u00e9e.<\/li>\n
      • Peppol facilite l\u2019envoi num\u00e9rique des factures, mais ne dispense pas de communiquer et de faire accepter vos conditions g\u00e9n\u00e9rales au pr\u00e9alable.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

        Depuis le 1er janvier 2026, il est possible d\u2019envoyer des factures via Peppol. Cela soul\u00e8ve une question importante : comment faire en sorte que vos conditions g\u00e9n\u00e9rales (CG) soient opposables \u00e0 vos clients ? Faut-il proc\u00e9der diff\u00e9remment qu\u2019auparavant ?   L\u2019importance des conditions g\u00e9n\u00e9rales Les conditions g\u00e9n\u00e9rales formalisent vos droits et obligations, par exemple en […]<\/p>\n","protected":false},"author":11,"featured_media":5749,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[113,59],"tags":[],"class_list":["post-5763","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all-en-2","category-comptabilite-en"],"acf":[],"yoast_head":"\nBelgique - Peppol et vos conditions g\u00e9n\u00e9rales : comment les rendre opposables \u00e0 vos clients - Neoviaq<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/neoviaq.com\/en\/peppol-conditions-generales\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Belgique - Peppol et vos conditions g\u00e9n\u00e9rales : comment les rendre opposables \u00e0 vos clients - Neoviaq\" \/>\n<meta property=\"og:description\" content=\"Depuis le 1er janvier 2026, il est possible d\u2019envoyer des factures via Peppol. 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